FAQ's

Frequently Asked Questions (FAQs)

Orders & Payments

1. How do I place an order on your website?
Simply browse our product categories, select the items you want, and click "Add to Cart." Once you’ve added all your desired items, click on the shopping cart icon and proceed to checkout to complete your order.

2. What payment methods do you accept?
We accept a variety of payment options, including credit and debit cards, PayPal, and other secure online payment methods.

3. Is my payment information secure?
Absolutely! We use industry-standard encryption to ensure your payment details are safe and secure.

Shipping & Delivery

4. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times may vary depending on your location.

5. How long does it take to receive my order?
Orders are typically processed within 1-3 business days. Delivery times vary depending on your location, but most orders are delivered within 5-10 business days.

6. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your shipment.

Returns & Refunds

7. What is your return policy?
We accept returns within 30 days of purchase. The item must be unused, in its original packaging, and accompanied by proof of purchase.

8. How do I request a refund or exchange?
To request a refund or exchange, please contact our customer service team at [your email address]. Provide your order number and reason for return, and we’ll guide you through the process.

Product Information

9. Are your personal care products safe to use on sensitive skin?
Yes, we ensure all our personal care products are made with high-quality, skin-friendly ingredients. Please check the product description for specific details.

10. What materials are used in your kitchen accessories?
Our kitchen accessories are made with durable, food-grade materials, ensuring safety and longevity. Specific materials are mentioned in each product description.

Account & Support

11. Do I need to create an account to shop?
No, you can shop as a guest. However, creating an account allows you to track your orders, save your favorite products, and enjoy a faster checkout process.

12. How can I contact customer support?
You can reach our customer support team via email at [your email address] or through our Contact Us page. We’re here to help!

Promotions & Discounts

13. Do you offer discounts or promotions?
Yes, we regularly offer discounts and special promotions. Subscribe to our newsletter to stay updated on the latest deals!

14. Can I use multiple discount codes on one order?
No, only one discount code can be applied per order.

Others

15. Can I cancel or modify my order after placing it?
If your order has not yet been shipped, you can cancel or modify it. Please contact our support team as soon as possible.

16. Do you offer gift cards?
Yes, we offer gift cards in various denominations. They make the perfect gift for any occasion!

If you have any additional questions, feel free to reach out to us at

Gmail : awhli.ventures@gmail.com

Phone : +132132113976